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Renting with us

When you have applied and became a successful applicant in renting one of our managed properties, the Landlord has agreed to allow you to live at the property in return for payment of rent. In return, you must agree to treat your new home and your neighbours with care and consideration.


Here are some key responsibilities you have as a tenant:

Rent 
Paying your rent on time helps for a smooth and problem-free tenancy. Provided with the account to pay your rent in, you must make sure to pay the correct amount every week – or at the time you have agreed to pay when signing the Tenancy Agreement.

Bond 
Your bond will be lodged with the Department of building and housing within 23 days of us receipting your payment. You will receive a letter from the Department of Building and Housing in due course to confirm they are holding your bond in trust for your tenancy duration.

Condition Report 
Thoroughly check and complete the condition report, sign it and return to our office within fourteen days from the date you move in. This is for your protection as it is what we use to compare the condition of the property when carrying out the final inspection. We have completed a thorough initial inspection of your new home and have documented and photographed the existing condition of the property. You will receive a copy of this report and corresponding photos also. This provides us both with a clear benchmark for the duration of your tenancy.

Water Rates 
If water rates are being charged in your tenancy then, we will send you the Clear Property Management invoices these accounts are to be paid into the same account as the rent. Please ensure you have added the reference as water as this will help us to allocate it to the correct invoice. We will take the properties water reading prior to you moving in to ensure you are only charged for your individual consumption.

Rubbish 
You will have rubbish bins for your property that is collected weekly by the council. For your pick up schedule, visit: http://www.aucklandcouncil.govt.nz/EN/environmentwaste/rubbishrecycling/Pages/CollectionsSearchResult.aspx

Repairs and Maintenance 
When occupants in a property change, we find that this is when repairs and maintenance issue tend to arise. What one person gets quite used to, can be the bain of the next person’s life! All non-urgent maintenance requests to be emailed to your Property Manager. If possible we would like you to include the following information:

      1. Property Address
      2. Maintenance problem
      3. Description of the issue and the effect it is having on the property and on you as tenants
      4. Best contact for access
      5. If possible photos of the issueIf you ever require urgent repairs that could compromise the hygiene or safety of the property and it occurs out of business hours – always try getting hold of your property manager first!

Security:
You are responsible for your own contents and contents insurance.Your home may or may not have additional security measure in place. Please ensure that you utilise what the property has to offer. Use window locks if they are in place and additional door locks and dead bolts especially if you are away from home. Draw the net curtains when you are leaving the house to obscure the view of your valued possessions. Use the alarm if the property has one. Lock your vehicles. Keep valuables out of sight. Inspections: Our office carries out routine inspections on a quarterly basis. The purpose of a routine inspection is to check for essential and future maintenance and to ensure the property is being cared for by the tenant. It also provides an opportunity for you to bring to our attention problems or maintenance you may think necessary.

Care of Property
The terms and conditions of your Tenancy Agreement require that you maintain the premises in a clean and tidy condition and avoid any damage to the property. Only the people originally nominated on your application/agreement, approved by this office and the owner, are allowed to reside permanently at the property. If a new tenant wishes to replace an existing tenant, our office must be informed immediately, in order that they may complete an application and have it approved, before they move in.

We encourage you to carefully read the Tenancy Agreement and the Terms and Conditions of renting the property, noting your responsibilities as a tenant. There are valuable information in those documents that will assist you with maintenance and after hours emergency, we advise that you keep the documents together in a file that’s provided and stored in a safe, handy place.


Feel free to view our available rental properties here: Homes for Rent.

Make sure you view the property before sending in an application.

Our office hours are 9.00am – 5.00pm from Monday to Friday, and we’re situated at 131 Arthur Street, Onehunga. Alternatively, you can call us on 09 634 4050.