What my customers have to say

Jane

Hi Lesley,

As you will have heard, the house has sold with a settlement day this Friday. Just wanted to thank you so much for the way you have handled my two rental properties. You have been helpful, professional, amazingly obliging and excellent to deal with. I have really appreciated being able to work with you.

Thanks again and all the best.

Cheryl and Roger

I just wanted to let you know what a fabulous rental team you have with Lesley & Tina!

They rented out our property on Campbell Road a couple of weeks ago. I was most impressed with their prompt and efficient and wonderful service. They came and took photos of our unit on the Tuesday and by the Thursday it was rented out! (After being vacant for over 3 months!)

Both my partner and I found them very professional and easy to deal with. I will certainly be using Lesley & Tina in future, and will recommend them to family and friends. They are an asset to your branch! Please give them our thanks and regards for a job well done!

Jenny E

I would like to commend Lesley Dunsmuir who has been managing a property in Onehunga for me since I purchased it in January 2010. This was my first house purchase, a nervous enough experience for anyone - but in my situation, this is an investment rental property and I live in England and I felt like a complete novice!

From the outset, Lesley was absolutely fantastic and a rock. She liaised with the estate agent coordinating the sale of the property and arranged for viewing prior to the completion date. Not sure how she managed it, but this resulted in me having a tenant in place immediately upon completion. I was also blown away when she secured a weekly rental $45 per week more than what I had budgeted for. The tenant Lesley found for me was perfect - she took very good care of the house and always paid rent on time.

Over the intervening period. I have not had any void periods, as Lesley has ensured that upon each turnover, she has had new tenants in place to take up tenancy immediately. When one of the tenants turned out to be less than ideal, Lesley was diplomatic but robust in negotiating the tenancy end and got matters resolved entirely to my satisfaction and without cost to me. The current tenant is proving to be ideal.

Lesley has been accommodating in liaising with me over repairs - she has ensured that all contractors she has hired have completed jobs to good standard and at reasonable cost. She has coordinated with members of my family over works which they have done instead of using a contractor. This flexibility of approach has really eased the burden of being an absent landlord and kept my costs to a minimum.

Queries I have raised regarding statements, accounts and general property management matters have been dealt with promptly, thoroughly and to my satisfaction.

Lesley has helped me every step of the way in learning the ins and outs of being a landlord and has gone the extra mile in ensuring continuity of tenants and in communicating with me from afar. She is most definitely the reason I have had such a positive experience and I believe has averted many of the pitfalls I could have experienced under a property manager who was not as diligent and dedicated. Most importantly, I trust that Lesley has my best interests at hear and feel confident in leaving the property management in her hands.